By accessing or using Hive Intelligence services, you agree to these Terms of Service. If you do not agree, do not use the website or platform.

1. The Parties to This Agreement

These terms are an agreement between you (or the organization you represent) and Hive Intelligence ("Hive", "we", "our"). The same entity is named in our Privacy Policy, our Data Processing Addendum and our subprocessor list.

2. Eligibility and Acceptance

You must be legally able to enter into a binding agreement to use our services. By using Hive, you represent that you have authority to accept these terms, including on behalf of any organization whose account you administer.

3. Services and Changes

Hive provides blockchain and market intelligence infrastructure for AI systems and developers, delivered as a hosted MCP server, a command-line interface, and agent skills. We may modify, suspend, or discontinue features at any time to maintain reliability, security, and compliance.

4. Accounts and API Keys

An account is created against an email address and is accessed through GitHub or Google sign-in, or a one-time code emailed to that address. API keys issued to your account act with your entitlements. You are responsible for keeping your email account and your API keys secure, for all use made of them, and for revoking a key you believe is compromised.

5. Plans, Fees, and Auto-Renewal

Plans, prices, and included allowances are listed on our pricing page, which is the current price list for the purposes of these terms. Paid plans are fixed subscriptions: each plan includes a monthly credit allowance that does not roll over, and access stops when the allowance is exhausted. We do not bill overage.

Card payments (Stripe). Monthly and annual card subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until you cancel.
Crypto payments (LlamaPay). Monthly crypto plans renew automatically until cancelled. An annual crypto plan is a single prepaid charge for a twelve-month term and does not renew automatically; access ends when the term expires unless you purchase a new term.
Annual terms. Annual billing on Starter and Pro is charged as ten months' price for a twelve-month term. Credits still refill monthly across the term.
Upgrades. Upgrading to a higher tier takes effect immediately. Crypto purchases are prepaid and are not prorated, so an upgrade replaces the remaining time on the current term rather than crediting it.

We may change prices. A price change applies to a renewal only if we notify you at least 30 days before the renewal date, and you may cancel before that date to avoid the new price. How payment data is handled, and by whom, is described in the payment data section of our Privacy Policy.

6. Cancellation

You may cancel a subscription at any time by writing to support@hiveintelligence.xyz or through Telegram support. Cancellation takes effect at the end of the period you have already paid for: your plan continues until that date and does not renew afterwards. We do not charge a cancellation fee, and cancelling does not by itself delete your account or your data; see the Privacy Policy for deletion.

7. Refunds

Fees are charged in advance for the period they cover. Except where a refund is required by the law that applies to you:

Card payments. You may request a full refund of the most recent charge within 14 days of that charge, provided the account has consumed no more than a nominal share of the period's credit allowance. After 14 days, fees for the current period are not refundable, and cancelling stops the next renewal rather than refunding the current one.
Crypto payments. A crypto payment settles on a public blockchain and cannot be reversed by us. Where we agree a refund is due, it is issued as service credit on your account, or at our discretion as a new on-chain transfer to an address you supply, net of network fees and at the exchange rate on the date of the refund. We do not guarantee that a refund returns the same fiat value as the original payment.
Service failure. If we terminate your account for convenience, we refund the unused portion of any prepaid term on a pro-rata basis.

Refund requests go to support@hiveintelligence.xyz.

8. Taxes

Listed prices do not include taxes. You are responsible for any VAT, GST, sales tax, duties, or similar charges that apply to your purchase, other than taxes on our income. If you believe a business exemption applies, contact support@hiveintelligence.xyz before purchasing.

9. Availability

Free, Starter, and Pro plans are provided without an uptime commitment. We do not offer a service-level agreement, service credits, or a contractual availability target on these plans, and our status page reports current health rather than a measured availability figure. An uptime commitment and its remedies are available only under an individually negotiated Enterprise agreement; where such an agreement exists, it controls over this section.

10. Support

Support for paid self-serve plans is provided by email at support@hiveintelligence.xyz and through Telegram support on a commercially reasonable basis. We do not commit to a contractual response time on self-serve plans. Response-time commitments are available only under an Enterprise agreement.

11. Acceptable Use

No abuse, exploitation, denial-of-service, or unauthorized access attempts.
No use that violates laws, sanctions, or third-party rights.
No misuse of data outputs for fraud, market manipulation, or harmful activity.
No resale, sublicensing, or redistribution of provider data obtained through Hive except as expressly permitted in writing. Data reaching you through Hive remains subject to the terms of the provider it came from.
No circumvention of plan allowances, rate limits, or the anonymous-lane cap, including by creating multiple accounts to obtain additional free allowance.

12. Third-Party Services and Blockchain Risk

Our services aggregate third-party APIs, tools, and blockchain networks that we do not control. We are not responsible for outages, delays, forks, attacks, or inaccuracies caused by third-party systems. A provider may change or withdraw its data at any time, and we may remove coverage in response.

13. No Financial, Legal, or Tax Advice

Hive outputs are informational. They do not constitute investment, legal, tax, or other professional advice. You are responsible for independent verification and decisions.

14. Data Protection

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor, our Data Processing Addendum applies and is incorporated into these terms; the subprocessors we engage are listed at /subprocessors.

15. Intellectual Property

Hive branding, software, and content are protected by intellectual property laws. Except as expressly permitted, you may not copy, distribute, reverse engineer, or create derivative works from proprietary materials.

16. Disclaimers

Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

17. Limitation of Liability

To the maximum extent permitted by law, Hive is not liable for indirect, incidental, special, or consequential losses, or for lost profits, revenue, or data, arising from service use, interruptions, data inaccuracies, or third-party systems.

Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid to us for the services in the twelve months immediately before the event giving rise to the claim. This limit does not apply where the applicable law does not permit it.

18. Indemnification

You agree to defend, indemnify, and hold harmless Hive and its affiliates from claims, liabilities, damages, and expenses arising from your use of the services or violation of these terms.

19. Suspension and Termination

We may suspend or terminate access if we reasonably believe a user has violated these terms, created security risk, or caused legal or compliance exposure. Where the circumstances allow it, we will give notice and an opportunity to cure before suspending a paid account. Section 7 governs refunds on termination.

20. Disputes

Disputes under these terms will be resolved in a court of competent jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property. Nothing in this section removes a consumer protection that the law of your country of residence gives you and does not allow you to waive.

21. Changes to Terms

We may update these terms from time to time. For a change that materially reduces your rights, we will give at least 30 days' notice before it takes effect and you may cancel before that date. Continued use after updates become effective means you accept the revised terms.

22. Legal Notices and Contact

Legal notices to Hive must be sent by email to support@hiveintelligence.xyz. Notices to you are sent to the email address on your account. For general questions about these terms, email support@hiveintelligence.xyz or use Telegram support. To report a security issue, see our vulnerability disclosure policy.